1 00:00:12,290 --> 00:00:16,099 is doing a good job important to you are 2 00:00:16,099 --> 00:00:16,109 is doing a good job important to you are 3 00:00:16,109 --> 00:00:18,140 is doing a good job important to you are you willing to strive for ways to 4 00:00:18,140 --> 00:00:18,150 you willing to strive for ways to 5 00:00:18,150 --> 00:00:20,750 you willing to strive for ways to improve your job or to open lines of 6 00:00:20,750 --> 00:00:20,760 improve your job or to open lines of 7 00:00:20,760 --> 00:00:23,140 improve your job or to open lines of communication with your co-workers 8 00:00:23,140 --> 00:00:23,150 communication with your co-workers 9 00:00:23,150 --> 00:00:27,380 communication with your co-workers management and your customer how about 10 00:00:27,380 --> 00:00:27,390 management and your customer how about 11 00:00:27,390 --> 00:00:31,009 management and your customer how about helping to reduce costs if you are it 12 00:00:31,009 --> 00:00:31,019 helping to reduce costs if you are it 13 00:00:31,019 --> 00:00:33,650 helping to reduce costs if you are it sounds like you're already personally 14 00:00:33,650 --> 00:00:33,660 sounds like you're already personally 15 00:00:33,660 --> 00:00:36,440 sounds like you're already personally committed to improving productivity and 16 00:00:36,440 --> 00:00:36,450 committed to improving productivity and 17 00:00:36,450 --> 00:00:50,910 committed to improving productivity and quality at work 18 00:00:50,910 --> 00:00:50,920 19 00:00:50,920 --> 00:00:54,790 what is productivity well in simplest 20 00:00:54,790 --> 00:00:54,800 what is productivity well in simplest 21 00:00:54,800 --> 00:00:58,299 what is productivity well in simplest terms its finding a better way a quicker 22 00:00:58,299 --> 00:00:58,309 terms its finding a better way a quicker 23 00:00:58,309 --> 00:01:01,720 terms its finding a better way a quicker way a less costly way to get the job 24 00:01:01,720 --> 00:01:01,730 way a less costly way to get the job 25 00:01:01,730 --> 00:01:05,620 way a less costly way to get the job done or it's making changes both big and 26 00:01:05,620 --> 00:01:05,630 done or it's making changes both big and 27 00:01:05,630 --> 00:01:08,230 done or it's making changes both big and small that will improve your work 28 00:01:08,230 --> 00:01:08,240 small that will improve your work 29 00:01:08,240 --> 00:01:11,590 small that will improve your work environment and boost your morale like 30 00:01:11,590 --> 00:01:11,600 environment and boost your morale like 31 00:01:11,600 --> 00:01:14,020 environment and boost your morale like better lighting or an upgraded computer 32 00:01:14,020 --> 00:01:14,030 better lighting or an upgraded computer 33 00:01:14,030 --> 00:01:19,330 better lighting or an upgraded computer it's working smarter the management of 34 00:01:19,330 --> 00:01:19,340 it's working smarter the management of 35 00:01:19,340 --> 00:01:21,580 it's working smarter the management of Bendix field engineering corporation is 36 00:01:21,580 --> 00:01:21,590 Bendix field engineering corporation is 37 00:01:21,590 --> 00:01:24,270 Bendix field engineering corporation is concerned just like you are about 38 00:01:24,270 --> 00:01:24,280 concerned just like you are about 39 00:01:24,280 --> 00:01:27,190 concerned just like you are about productivity about doing the job right 40 00:01:27,190 --> 00:01:27,200 productivity about doing the job right 41 00:01:27,200 --> 00:01:29,590 productivity about doing the job right the first time and better the next time 42 00:01:29,590 --> 00:01:29,600 the first time and better the next time 43 00:01:29,600 --> 00:01:33,760 the first time and better the next time and they want to enlist your help we 44 00:01:33,760 --> 00:01:33,770 and they want to enlist your help we 45 00:01:33,770 --> 00:01:35,440 and they want to enlist your help we would like to explain the defect 46 00:01:35,440 --> 00:01:35,450 would like to explain the defect 47 00:01:35,450 --> 00:01:37,240 would like to explain the defect commitment to productivity and 48 00:01:37,240 --> 00:01:37,250 commitment to productivity and 49 00:01:37,250 --> 00:01:40,660 commitment to productivity and excellence and show how you can become a 50 00:01:40,660 --> 00:01:40,670 excellence and show how you can become a 51 00:01:40,670 --> 00:01:43,749 excellence and show how you can become a key player in the process that leads to 52 00:01:43,749 --> 00:01:43,759 key player in the process that leads to 53 00:01:43,759 --> 00:01:46,290 key player in the process that leads to success 54 00:01:46,290 --> 00:01:46,300 55 00:01:46,300 --> 00:01:48,930 most large companies and government 56 00:01:48,930 --> 00:01:48,940 most large companies and government 57 00:01:48,940 --> 00:01:51,450 most large companies and government agencies have programs for employee 58 00:01:51,450 --> 00:01:51,460 agencies have programs for employee 59 00:01:51,460 --> 00:01:54,260 agencies have programs for employee participation in improving productivity 60 00:01:54,260 --> 00:01:54,270 participation in improving productivity 61 00:01:54,270 --> 00:01:57,630 participation in improving productivity these employees are widely known as 62 00:01:57,630 --> 00:01:57,640 these employees are widely known as 63 00:01:57,640 --> 00:02:00,600 these employees are widely known as quality circles but you may know them by 64 00:02:00,600 --> 00:02:00,610 quality circles but you may know them by 65 00:02:00,610 --> 00:02:04,140 quality circles but you may know them by other names NASA for example calls its 66 00:02:04,140 --> 00:02:04,150 other names NASA for example calls its 67 00:02:04,150 --> 00:02:07,350 other names NASA for example calls its quality circles NASA employee teams or 68 00:02:07,350 --> 00:02:07,360 quality circles NASA employee teams or 69 00:02:07,360 --> 00:02:11,670 quality circles NASA employee teams or nets in keeping with the corporate motto 70 00:02:11,670 --> 00:02:11,680 nets in keeping with the corporate motto 71 00:02:11,680 --> 00:02:15,900 nets in keeping with the corporate motto of support Anytime Anywhere defect has 72 00:02:15,900 --> 00:02:15,910 of support Anytime Anywhere defect has 73 00:02:15,910 --> 00:02:19,140 of support Anytime Anywhere defect has developed a formal program called p IQ e 74 00:02:19,140 --> 00:02:19,150 developed a formal program called p IQ e 75 00:02:19,150 --> 00:02:21,720 developed a formal program called p IQ e where productivity improvement and 76 00:02:21,720 --> 00:02:21,730 where productivity improvement and 77 00:02:21,730 --> 00:02:25,530 where productivity improvement and quality enhancement one aspect of this 78 00:02:25,530 --> 00:02:25,540 quality enhancement one aspect of this 79 00:02:25,540 --> 00:02:27,720 quality enhancement one aspect of this program is the defect version of a 80 00:02:27,720 --> 00:02:27,730 program is the defect version of a 81 00:02:27,730 --> 00:02:30,090 program is the defect version of a quality circle the productivity 82 00:02:30,090 --> 00:02:30,100 quality circle the productivity 83 00:02:30,100 --> 00:02:34,020 quality circle the productivity enhancement team or pet later in this 84 00:02:34,020 --> 00:02:34,030 enhancement team or pet later in this 85 00:02:34,030 --> 00:02:36,780 enhancement team or pet later in this tape will explain pets in more detail 86 00:02:36,780 --> 00:02:36,790 tape will explain pets in more detail 87 00:02:36,790 --> 00:02:39,300 tape will explain pets in more detail and tell how you can become a key player 88 00:02:39,300 --> 00:02:39,310 and tell how you can become a key player 89 00:02:39,310 --> 00:02:44,090 and tell how you can become a key player in the corporate drive for excellence 90 00:02:44,090 --> 00:02:44,100 91 00:02:44,100 --> 00:02:46,320 management commitment to productivity 92 00:02:46,320 --> 00:02:46,330 management commitment to productivity 93 00:02:46,330 --> 00:02:49,470 management commitment to productivity company-wide and especially on the N mas 94 00:02:49,470 --> 00:02:49,480 company-wide and especially on the N mas 95 00:02:49,480 --> 00:02:51,390 company-wide and especially on the N mas contract at Goddard Space Flight Center 96 00:02:51,390 --> 00:02:51,400 contract at Goddard Space Flight Center 97 00:02:51,400 --> 00:02:55,790 contract at Goddard Space Flight Center is strong we believe that the person 98 00:02:55,790 --> 00:02:55,800 is strong we believe that the person 99 00:02:55,800 --> 00:02:59,790 is strong we believe that the person doing the job knows more about that job 100 00:02:59,790 --> 00:02:59,800 doing the job knows more about that job 101 00:02:59,800 --> 00:03:02,610 doing the job knows more about that job than anyone and we encourage that person 102 00:03:02,610 --> 00:03:02,620 than anyone and we encourage that person 103 00:03:02,620 --> 00:03:05,150 than anyone and we encourage that person to tell us how we can do that job better 104 00:03:05,150 --> 00:03:05,160 to tell us how we can do that job better 105 00:03:05,160 --> 00:03:09,110 to tell us how we can do that job better we ask ourselves are we smarter today 106 00:03:09,110 --> 00:03:09,120 we ask ourselves are we smarter today 107 00:03:09,120 --> 00:03:13,920 we ask ourselves are we smarter today than we were yesterday and how do you 108 00:03:13,920 --> 00:03:13,930 than we were yesterday and how do you 109 00:03:13,930 --> 00:03:18,240 than we were yesterday and how do you know as you all know productivity and 110 00:03:18,240 --> 00:03:18,250 know as you all know productivity and 111 00:03:18,250 --> 00:03:20,400 know as you all know productivity and quality assurance play an important role 112 00:03:20,400 --> 00:03:20,410 quality assurance play an important role 113 00:03:20,410 --> 00:03:22,920 quality assurance play an important role on the N mas contract and their 114 00:03:22,920 --> 00:03:22,930 on the N mas contract and their 115 00:03:22,930 --> 00:03:25,620 on the N mas contract and their importance will continue to grow as we 116 00:03:25,620 --> 00:03:25,630 importance will continue to grow as we 117 00:03:25,630 --> 00:03:29,340 importance will continue to grow as we work with NASA on this contract so where 118 00:03:29,340 --> 00:03:29,350 work with NASA on this contract so where 119 00:03:29,350 --> 00:03:31,320 work with NASA on this contract so where does affect fit in with this drive for 120 00:03:31,320 --> 00:03:31,330 does affect fit in with this drive for 121 00:03:31,330 --> 00:03:34,530 does affect fit in with this drive for improvement and more importantly where 122 00:03:34,530 --> 00:03:34,540 improvement and more importantly where 123 00:03:34,540 --> 00:03:38,570 improvement and more importantly where do you fit in first some background 124 00:03:38,570 --> 00:03:38,580 do you fit in first some background 125 00:03:38,580 --> 00:03:41,070 do you fit in first some background quality circles were introduced in the 126 00:03:41,070 --> 00:03:41,080 quality circles were introduced in the 127 00:03:41,080 --> 00:03:44,729 quality circles were introduced in the United States in the early 1970s they 128 00:03:44,729 --> 00:03:44,739 United States in the early 1970s they 129 00:03:44,739 --> 00:03:47,040 United States in the early 1970s they were popular for a few years then 130 00:03:47,040 --> 00:03:47,050 were popular for a few years then 131 00:03:47,050 --> 00:03:50,220 were popular for a few years then started to die out President Reagan 132 00:03:50,220 --> 00:03:50,230 started to die out President Reagan 133 00:03:50,230 --> 00:03:53,130 started to die out President Reagan revived the idea of the quality circle a 134 00:03:53,130 --> 00:03:53,140 revived the idea of the quality circle a 135 00:03:53,140 --> 00:03:56,160 revived the idea of the quality circle a decade later with a proclamation that 136 00:03:56,160 --> 00:03:56,170 decade later with a proclamation that 137 00:03:56,170 --> 00:03:58,700 decade later with a proclamation that productivity improvement is 138 00:03:58,700 --> 00:03:58,710 productivity improvement is 139 00:03:58,710 --> 00:04:04,220 productivity improvement is national goal the accomplishment of 140 00:04:04,220 --> 00:04:04,230 national goal the accomplishment of 141 00:04:04,230 --> 00:04:06,770 national goal the accomplishment of America's quality circles are impressive 142 00:04:06,770 --> 00:04:06,780 America's quality circles are impressive 143 00:04:06,780 --> 00:04:10,040 America's quality circles are impressive solving problems in areas such as safety 144 00:04:10,040 --> 00:04:10,050 solving problems in areas such as safety 145 00:04:10,050 --> 00:04:13,760 solving problems in areas such as safety training equipment efficiency quality 146 00:04:13,760 --> 00:04:13,770 training equipment efficiency quality 147 00:04:13,770 --> 00:04:19,820 training equipment efficiency quality cost and morale in 1984 defect developed 148 00:04:19,820 --> 00:04:19,830 cost and morale in 1984 defect developed 149 00:04:19,830 --> 00:04:21,920 cost and morale in 1984 defect developed its own concept and guidelines for 150 00:04:21,920 --> 00:04:21,930 its own concept and guidelines for 151 00:04:21,930 --> 00:04:24,530 its own concept and guidelines for quality circles under the leadership of 152 00:04:24,530 --> 00:04:24,540 quality circles under the leadership of 153 00:04:24,540 --> 00:04:27,800 quality circles under the leadership of Charles a rounds jr. our first director 154 00:04:27,800 --> 00:04:27,810 Charles a rounds jr. our first director 155 00:04:27,810 --> 00:04:31,430 Charles a rounds jr. our first director of productivity by October of that year 156 00:04:31,430 --> 00:04:31,440 of productivity by October of that year 157 00:04:31,440 --> 00:04:35,150 of productivity by October of that year the first pet was formed that first pet 158 00:04:35,150 --> 00:04:35,160 the first pet was formed that first pet 159 00:04:35,160 --> 00:04:37,910 the first pet was formed that first pet called the first edition consistent of 160 00:04:37,910 --> 00:04:37,920 called the first edition consistent of 161 00:04:37,920 --> 00:04:40,850 called the first edition consistent of ten enthusiastic volunteers from the 162 00:04:40,850 --> 00:04:40,860 ten enthusiastic volunteers from the 163 00:04:40,860 --> 00:04:43,490 ten enthusiastic volunteers from the mosque documentation services group in 164 00:04:43,490 --> 00:04:43,500 mosque documentation services group in 165 00:04:43,500 --> 00:04:46,160 mosque documentation services group in the next several months training 166 00:04:46,160 --> 00:04:46,170 the next several months training 167 00:04:46,170 --> 00:04:47,960 the next several months training sessions were held for productivity 168 00:04:47,960 --> 00:04:47,970 sessions were held for productivity 169 00:04:47,970 --> 00:04:51,950 sessions were held for productivity coordinators for pet advisers and more 170 00:04:51,950 --> 00:04:51,960 coordinators for pet advisers and more 171 00:04:51,960 --> 00:04:54,560 coordinators for pet advisers and more new pets were started by the end of 172 00:04:54,560 --> 00:04:54,570 new pets were started by the end of 173 00:04:54,570 --> 00:04:58,060 new pets were started by the end of nineteen eighty-five defect had 15 pets 174 00:04:58,060 --> 00:04:58,070 nineteen eighty-five defect had 15 pets 175 00:04:58,070 --> 00:05:02,660 nineteen eighty-five defect had 15 pets 100 members and ten coordinators all in 176 00:05:02,660 --> 00:05:02,670 100 members and ten coordinators all in 177 00:05:02,670 --> 00:05:07,190 100 members and ten coordinators all in the columbia goddard area the following 178 00:05:07,190 --> 00:05:07,200 the columbia goddard area the following 179 00:05:07,200 --> 00:05:10,130 the columbia goddard area the following year saw pets branch out to other BF x 180 00:05:10,130 --> 00:05:10,140 year saw pets branch out to other BF x 181 00:05:10,140 --> 00:05:12,920 year saw pets branch out to other BF x sites such as the nasa ground terminal 182 00:05:12,920 --> 00:05:12,930 sites such as the nasa ground terminal 183 00:05:12,930 --> 00:05:16,430 sites such as the nasa ground terminal at White Sands New Mexico the program 184 00:05:16,430 --> 00:05:16,440 at White Sands New Mexico the program 185 00:05:16,440 --> 00:05:20,660 at White Sands New Mexico the program continued to grow in defects soon had 25 186 00:05:20,660 --> 00:05:20,670 continued to grow in defects soon had 25 187 00:05:20,670 --> 00:05:26,320 continued to grow in defects soon had 25 pets 148 members and 16 coordinators as 188 00:05:26,320 --> 00:05:26,330 pets 148 members and 16 coordinators as 189 00:05:26,330 --> 00:05:32,600 pets 148 members and 16 coordinators as of December 1988 we had 36 pets 270 190 00:05:32,600 --> 00:05:32,610 of December 1988 we had 36 pets 270 191 00:05:32,610 --> 00:05:36,410 of December 1988 we had 36 pets 270 members in 34 coordinators and active 192 00:05:36,410 --> 00:05:36,420 members in 34 coordinators and active 193 00:05:36,420 --> 00:05:38,960 members in 34 coordinators and active pets working on NASA contracts in 194 00:05:38,960 --> 00:05:38,970 pets working on NASA contracts in 195 00:05:38,970 --> 00:05:43,400 pets working on NASA contracts in California New Mexico Bermuda Hawaii and 196 00:05:43,400 --> 00:05:43,410 California New Mexico Bermuda Hawaii and 197 00:05:43,410 --> 00:05:47,120 California New Mexico Bermuda Hawaii and ascension island 18 of these pets were 198 00:05:47,120 --> 00:05:47,130 ascension island 18 of these pets were 199 00:05:47,130 --> 00:05:51,029 ascension island 18 of these pets were on the N mas program 200 00:05:51,029 --> 00:05:51,039 201 00:05:51,039 --> 00:05:54,159 pets are just one part of the total 202 00:05:54,159 --> 00:05:54,169 pets are just one part of the total 203 00:05:54,169 --> 00:05:57,010 pets are just one part of the total defect productivity program but they are 204 00:05:57,010 --> 00:05:57,020 defect productivity program but they are 205 00:05:57,020 --> 00:06:00,399 defect productivity program but they are an important part to understand how they 206 00:06:00,399 --> 00:06:00,409 an important part to understand how they 207 00:06:00,409 --> 00:06:03,159 an important part to understand how they fit into overall program let's look at 208 00:06:03,159 --> 00:06:03,169 fit into overall program let's look at 209 00:06:03,169 --> 00:06:07,029 fit into overall program let's look at the program structure as part of the 210 00:06:07,029 --> 00:06:07,039 the program structure as part of the 211 00:06:07,039 --> 00:06:10,119 the program structure as part of the defect productivity program pets are the 212 00:06:10,119 --> 00:06:10,129 defect productivity program pets are the 213 00:06:10,129 --> 00:06:12,699 defect productivity program pets are the final link in a chain that begins with 214 00:06:12,699 --> 00:06:12,709 final link in a chain that begins with 215 00:06:12,709 --> 00:06:15,939 final link in a chain that begins with the executive committee composed of Mary 216 00:06:15,939 --> 00:06:15,949 the executive committee composed of Mary 217 00:06:15,949 --> 00:06:19,059 the executive committee composed of Mary Weingarten Phil Johnson and Joe Engel 218 00:06:19,059 --> 00:06:19,069 Weingarten Phil Johnson and Joe Engel 219 00:06:19,069 --> 00:06:22,299 Weingarten Phil Johnson and Joe Engel the executive committee ensures company 220 00:06:22,299 --> 00:06:22,309 the executive committee ensures company 221 00:06:22,309 --> 00:06:26,350 the executive committee ensures company support for the p.i QE program the 222 00:06:26,350 --> 00:06:26,360 support for the p.i QE program the 223 00:06:26,360 --> 00:06:29,369 support for the p.i QE program the director of productivity Monty Kraus 224 00:06:29,369 --> 00:06:29,379 director of productivity Monty Kraus 225 00:06:29,379 --> 00:06:32,429 director of productivity Monty Kraus coordinates p IQ e activities 226 00:06:32,429 --> 00:06:32,439 coordinates p IQ e activities 227 00:06:32,439 --> 00:06:34,959 coordinates p IQ e activities communicates information to program 228 00:06:34,959 --> 00:06:34,969 communicates information to program 229 00:06:34,969 --> 00:06:37,959 communicates information to program participants and chairs the productivity 230 00:06:37,959 --> 00:06:37,969 participants and chairs the productivity 231 00:06:37,969 --> 00:06:41,889 participants and chairs the productivity council the council establishes plans 232 00:06:41,889 --> 00:06:41,899 council the council establishes plans 233 00:06:41,899 --> 00:06:44,559 council the council establishes plans and guidelines for the program and works 234 00:06:44,559 --> 00:06:44,569 and guidelines for the program and works 235 00:06:44,569 --> 00:06:48,339 and guidelines for the program and works to keep it running smoothly the 236 00:06:48,339 --> 00:06:48,349 to keep it running smoothly the 237 00:06:48,349 --> 00:06:50,589 to keep it running smoothly the department productivity coordinators 238 00:06:50,589 --> 00:06:50,599 department productivity coordinators 239 00:06:50,599 --> 00:06:54,129 department productivity coordinators serve as advisors for pets and interface 240 00:06:54,129 --> 00:06:54,139 serve as advisors for pets and interface 241 00:06:54,139 --> 00:06:58,569 serve as advisors for pets and interface with the council on behalf of teams now 242 00:06:58,569 --> 00:06:58,579 with the council on behalf of teams now 243 00:06:58,579 --> 00:07:03,069 with the council on behalf of teams now let's examine how our pets function pets 244 00:07:03,069 --> 00:07:03,079 let's examine how our pets function pets 245 00:07:03,079 --> 00:07:05,920 let's examine how our pets function pets are small groups of volunteer employees 246 00:07:05,920 --> 00:07:05,930 are small groups of volunteer employees 247 00:07:05,930 --> 00:07:08,709 are small groups of volunteer employees they usually consists of from four to 248 00:07:08,709 --> 00:07:08,719 they usually consists of from four to 249 00:07:08,719 --> 00:07:12,730 they usually consists of from four to ten members pets meet weekly to examine 250 00:07:12,730 --> 00:07:12,740 ten members pets meet weekly to examine 251 00:07:12,740 --> 00:07:15,040 ten members pets meet weekly to examine their work area and investigate and 252 00:07:15,040 --> 00:07:15,050 their work area and investigate and 253 00:07:15,050 --> 00:07:17,499 their work area and investigate and solve the same type of problems the 254 00:07:17,499 --> 00:07:17,509 solve the same type of problems the 255 00:07:17,509 --> 00:07:19,929 solve the same type of problems the quality circles across the country have 256 00:07:19,929 --> 00:07:19,939 quality circles across the country have 257 00:07:19,939 --> 00:07:24,100 quality circles across the country have encountered the pet process includes a 258 00:07:24,100 --> 00:07:24,110 encountered the pet process includes a 259 00:07:24,110 --> 00:07:26,709 encountered the pet process includes a training period when training is over 260 00:07:26,709 --> 00:07:26,719 training period when training is over 261 00:07:26,719 --> 00:07:29,709 training period when training is over the pet moves on to identifying and 262 00:07:29,709 --> 00:07:29,719 the pet moves on to identifying and 263 00:07:29,719 --> 00:07:32,739 the pet moves on to identifying and selecting a problem analyzing the 264 00:07:32,739 --> 00:07:32,749 selecting a problem analyzing the 265 00:07:32,749 --> 00:07:35,619 selecting a problem analyzing the problem and presenting a solution to 266 00:07:35,619 --> 00:07:35,629 problem and presenting a solution to 267 00:07:35,629 --> 00:07:39,730 problem and presenting a solution to manage me during training sessions team 268 00:07:39,730 --> 00:07:39,740 manage me during training sessions team 269 00:07:39,740 --> 00:07:42,069 manage me during training sessions team members learn how to select and define 270 00:07:42,069 --> 00:07:42,079 members learn how to select and define 271 00:07:42,079 --> 00:07:44,559 members learn how to select and define problems they learn a technique called 272 00:07:44,559 --> 00:07:44,569 problems they learn a technique called 273 00:07:44,569 --> 00:07:48,759 problems they learn a technique called brainstorming they collect data perform 274 00:07:48,759 --> 00:07:48,769 brainstorming they collect data perform 275 00:07:48,769 --> 00:07:52,749 brainstorming they collect data perform cause and effect analysis generate 276 00:07:52,749 --> 00:07:52,759 cause and effect analysis generate 277 00:07:52,759 --> 00:07:54,290 cause and effect analysis generate solutions 278 00:07:54,290 --> 00:07:54,300 solutions 279 00:07:54,300 --> 00:07:59,420 solutions and prepare formal presentations after 280 00:07:59,420 --> 00:07:59,430 and prepare formal presentations after 281 00:07:59,430 --> 00:08:02,300 and prepare formal presentations after training pets are able to study and 282 00:08:02,300 --> 00:08:02,310 training pets are able to study and 283 00:08:02,310 --> 00:08:04,600 training pets are able to study and discuss their work processes and 284 00:08:04,600 --> 00:08:04,610 discuss their work processes and 285 00:08:04,610 --> 00:08:09,020 discuss their work processes and consider problem areas on their own they 286 00:08:09,020 --> 00:08:09,030 consider problem areas on their own they 287 00:08:09,030 --> 00:08:11,390 consider problem areas on their own they then brainstorm a list of possible 288 00:08:11,390 --> 00:08:11,400 then brainstorm a list of possible 289 00:08:11,400 --> 00:08:15,350 then brainstorm a list of possible projects discuss this list vote to 290 00:08:15,350 --> 00:08:15,360 projects discuss this list vote to 291 00:08:15,360 --> 00:08:17,420 projects discuss this list vote to narrow the list down to a few choices 292 00:08:17,420 --> 00:08:17,430 narrow the list down to a few choices 293 00:08:17,430 --> 00:08:21,559 narrow the list down to a few choices and vote again to choose the one problem 294 00:08:21,559 --> 00:08:21,569 and vote again to choose the one problem 295 00:08:21,569 --> 00:08:26,570 and vote again to choose the one problem they will tackle once the problem has 296 00:08:26,570 --> 00:08:26,580 they will tackle once the problem has 297 00:08:26,580 --> 00:08:28,939 they will tackle once the problem has been determined the team will collect 298 00:08:28,939 --> 00:08:28,949 been determined the team will collect 299 00:08:28,949 --> 00:08:31,550 been determined the team will collect data and try to pinpoint the cause of 300 00:08:31,550 --> 00:08:31,560 data and try to pinpoint the cause of 301 00:08:31,560 --> 00:08:35,509 data and try to pinpoint the cause of the problem through analysis the final 302 00:08:35,509 --> 00:08:35,519 the problem through analysis the final 303 00:08:35,519 --> 00:08:38,180 the problem through analysis the final steps are to brainstorm for solutions 304 00:08:38,180 --> 00:08:38,190 steps are to brainstorm for solutions 305 00:08:38,190 --> 00:08:41,360 steps are to brainstorm for solutions and present the most logical ones to 306 00:08:41,360 --> 00:08:41,370 and present the most logical ones to 307 00:08:41,370 --> 00:08:45,500 and present the most logical ones to management for implementation the pet 308 00:08:45,500 --> 00:08:45,510 management for implementation the pet 309 00:08:45,510 --> 00:08:48,470 management for implementation the pet process promotes employee involvement in 310 00:08:48,470 --> 00:08:48,480 process promotes employee involvement in 311 00:08:48,480 --> 00:08:51,319 process promotes employee involvement in working together toward goals that are 312 00:08:51,319 --> 00:08:51,329 working together toward goals that are 313 00:08:51,329 --> 00:08:55,030 working together toward goals that are in tune with defects overall policies 314 00:08:55,030 --> 00:08:55,040 in tune with defects overall policies 315 00:08:55,040 --> 00:08:59,329 in tune with defects overall policies pets can and do influence decisions 316 00:08:59,329 --> 00:08:59,339 pets can and do influence decisions 317 00:08:59,339 --> 00:09:03,350 pets can and do influence decisions about their jobs and job structures they 318 00:09:03,350 --> 00:09:03,360 about their jobs and job structures they 319 00:09:03,360 --> 00:09:05,510 about their jobs and job structures they interest management in their problems 320 00:09:05,510 --> 00:09:05,520 interest management in their problems 321 00:09:05,520 --> 00:09:08,720 interest management in their problems and receive recognition for solving 322 00:09:08,720 --> 00:09:08,730 and receive recognition for solving 323 00:09:08,730 --> 00:09:13,040 and receive recognition for solving these problems as you can see the pet 324 00:09:13,040 --> 00:09:13,050 these problems as you can see the pet 325 00:09:13,050 --> 00:09:15,440 these problems as you can see the pet provides a voice for employees who are 326 00:09:15,440 --> 00:09:15,450 provides a voice for employees who are 327 00:09:15,450 --> 00:09:19,310 provides a voice for employees who are interested in making a difference how do 328 00:09:19,310 --> 00:09:19,320 interested in making a difference how do 329 00:09:19,320 --> 00:09:21,620 interested in making a difference how do employees feel about being involved in 330 00:09:21,620 --> 00:09:21,630 employees feel about being involved in 331 00:09:21,630 --> 00:09:24,590 employees feel about being involved in pets well we asked some members about 332 00:09:24,590 --> 00:09:24,600 pets well we asked some members about 333 00:09:24,600 --> 00:09:26,780 pets well we asked some members about their participation and this is what 334 00:09:26,780 --> 00:09:26,790 their participation and this is what 335 00:09:26,790 --> 00:09:31,370 their participation and this is what they said the pet process simply 336 00:09:31,370 --> 00:09:31,380 they said the pet process simply 337 00:09:31,380 --> 00:09:34,190 they said the pet process simply reinforces the fact that Bendix is 338 00:09:34,190 --> 00:09:34,200 reinforces the fact that Bendix is 339 00:09:34,200 --> 00:09:37,400 reinforces the fact that Bendix is looking toward making people more 340 00:09:37,400 --> 00:09:37,410 looking toward making people more 341 00:09:37,410 --> 00:09:39,319 looking toward making people more productive in the workplace perhaps 342 00:09:39,319 --> 00:09:39,329 productive in the workplace perhaps 343 00:09:39,329 --> 00:09:41,480 productive in the workplace perhaps making them happier because they don't 344 00:09:41,480 --> 00:09:41,490 making them happier because they don't 345 00:09:41,490 --> 00:09:44,569 making them happier because they don't have as much frustration so I'm learning 346 00:09:44,569 --> 00:09:44,579 have as much frustration so I'm learning 347 00:09:44,579 --> 00:09:46,730 have as much frustration so I'm learning something about how the department works 348 00:09:46,730 --> 00:09:46,740 something about how the department works 349 00:09:46,740 --> 00:09:49,220 something about how the department works just by being involved with the pet 350 00:09:49,220 --> 00:09:49,230 just by being involved with the pet 351 00:09:49,230 --> 00:09:52,639 just by being involved with the pet program it was a nice learning 352 00:09:52,639 --> 00:09:52,649 program it was a nice learning 353 00:09:52,649 --> 00:09:55,550 program it was a nice learning environment for me through the pet team 354 00:09:55,550 --> 00:09:55,560 environment for me through the pet team 355 00:09:55,560 --> 00:09:57,290 environment for me through the pet team I was able to learn how to solve 356 00:09:57,290 --> 00:09:57,300 I was able to learn how to solve 357 00:09:57,300 --> 00:09:59,000 I was able to learn how to solve problems with the other people in my 358 00:09:59,000 --> 00:09:59,010 problems with the other people in my 359 00:09:59,010 --> 00:10:00,980 problems with the other people in my department and I really enjoy the group 360 00:10:00,980 --> 00:10:00,990 department and I really enjoy the group 361 00:10:00,990 --> 00:10:04,280 department and I really enjoy the group process the benefit i get from the pet 362 00:10:04,280 --> 00:10:04,290 process the benefit i get from the pet 363 00:10:04,290 --> 00:10:07,879 process the benefit i get from the pet is more a feeling when when you when you 364 00:10:07,879 --> 00:10:07,889 is more a feeling when when you when you 365 00:10:07,889 --> 00:10:10,609 is more a feeling when when you when you at the meeting and you're talking about 366 00:10:10,609 --> 00:10:10,619 at the meeting and you're talking about 367 00:10:10,619 --> 00:10:12,889 at the meeting and you're talking about the project or whatever you get this 368 00:10:12,889 --> 00:10:12,899 the project or whatever you get this 369 00:10:12,899 --> 00:10:14,569 the project or whatever you get this this feeling like you're really doing 370 00:10:14,569 --> 00:10:14,579 this feeling like you're really doing 371 00:10:14,579 --> 00:10:17,780 this feeling like you're really doing something it's made me more aware of the 372 00:10:17,780 --> 00:10:17,790 something it's made me more aware of the 373 00:10:17,790 --> 00:10:19,309 something it's made me more aware of the overall picture instead of just the 374 00:10:19,309 --> 00:10:19,319 overall picture instead of just the 375 00:10:19,319 --> 00:10:20,900 overall picture instead of just the little part of the job that I have to do 376 00:10:20,900 --> 00:10:20,910 little part of the job that I have to do 377 00:10:20,910 --> 00:10:24,139 little part of the job that I have to do I think that what being a pet team 378 00:10:24,139 --> 00:10:24,149 I think that what being a pet team 379 00:10:24,149 --> 00:10:26,059 I think that what being a pet team member has really done is it shown me 380 00:10:26,059 --> 00:10:26,069 member has really done is it shown me 381 00:10:26,069 --> 00:10:29,090 member has really done is it shown me what has to happen for change to take 382 00:10:29,090 --> 00:10:29,100 what has to happen for change to take 383 00:10:29,100 --> 00:10:33,199 what has to happen for change to take place in my department well at first I 384 00:10:33,199 --> 00:10:33,209 place in my department well at first I 385 00:10:33,209 --> 00:10:36,139 place in my department well at first I was a little apprehensive about my pet 386 00:10:36,139 --> 00:10:36,149 was a little apprehensive about my pet 387 00:10:36,149 --> 00:10:39,069 was a little apprehensive about my pet involvement and my other activities but 388 00:10:39,069 --> 00:10:39,079 involvement and my other activities but 389 00:10:39,079 --> 00:10:43,009 involvement and my other activities but since I've become more involved I feel 390 00:10:43,009 --> 00:10:43,019 since I've become more involved I feel 391 00:10:43,019 --> 00:10:47,720 since I've become more involved I feel that my fellow workers also have looked 392 00:10:47,720 --> 00:10:47,730 that my fellow workers also have looked 393 00:10:47,730 --> 00:10:49,999 that my fellow workers also have looked up to me and become more involved and 394 00:10:49,999 --> 00:10:50,009 up to me and become more involved and 395 00:10:50,009 --> 00:10:53,150 up to me and become more involved and the changes that needed to be done the 396 00:10:53,150 --> 00:10:53,160 the changes that needed to be done the 397 00:10:53,160 --> 00:10:55,879 the changes that needed to be done the pet provides me with an additional 398 00:10:55,879 --> 00:10:55,889 pet provides me with an additional 399 00:10:55,889 --> 00:10:59,150 pet provides me with an additional Avenue to express what I feel needs to 400 00:10:59,150 --> 00:10:59,160 Avenue to express what I feel needs to 401 00:10:59,160 --> 00:11:03,079 Avenue to express what I feel needs to be done it's also made it clear that the 402 00:11:03,079 --> 00:11:03,089 be done it's also made it clear that the 403 00:11:03,089 --> 00:11:04,819 be done it's also made it clear that the solutions that a group of people can 404 00:11:04,819 --> 00:11:04,829 solutions that a group of people can 405 00:11:04,829 --> 00:11:07,189 solutions that a group of people can come up with are many times better than 406 00:11:07,189 --> 00:11:07,199 come up with are many times better than 407 00:11:07,199 --> 00:11:09,379 come up with are many times better than the solution that an individual person 408 00:11:09,379 --> 00:11:09,389 the solution that an individual person 409 00:11:09,389 --> 00:11:12,439 the solution that an individual person might think up on their own and in my 410 00:11:12,439 --> 00:11:12,449 might think up on their own and in my 411 00:11:12,449 --> 00:11:15,129 might think up on their own and in my daily work I've tried to employ that 412 00:11:15,129 --> 00:11:15,139 daily work I've tried to employ that 413 00:11:15,139 --> 00:11:18,139 daily work I've tried to employ that it's easy to sit back and gripe and say 414 00:11:18,139 --> 00:11:18,149 it's easy to sit back and gripe and say 415 00:11:18,149 --> 00:11:19,939 it's easy to sit back and gripe and say they are they ought to do something well 416 00:11:19,939 --> 00:11:19,949 they are they ought to do something well 417 00:11:19,949 --> 00:11:23,989 they are they ought to do something well they is really us and this is the form 418 00:11:23,989 --> 00:11:23,999 they is really us and this is the form 419 00:11:23,999 --> 00:11:26,239 they is really us and this is the form that you have to go out and do something 420 00:11:26,239 --> 00:11:26,249 that you have to go out and do something 421 00:11:26,249 --> 00:11:29,299 that you have to go out and do something it makes me want to go out and do some 422 00:11:29,299 --> 00:11:29,309 it makes me want to go out and do some 423 00:11:29,309 --> 00:11:33,049 it makes me want to go out and do some more things to contribute I made new 424 00:11:33,049 --> 00:11:33,059 more things to contribute I made new 425 00:11:33,059 --> 00:11:36,379 more things to contribute I made new contacts that I didn't have before and 426 00:11:36,379 --> 00:11:36,389 contacts that I didn't have before and 427 00:11:36,389 --> 00:11:39,739 contacts that I didn't have before and that has helped in going further on in 428 00:11:39,739 --> 00:11:39,749 that has helped in going further on in 429 00:11:39,749 --> 00:11:43,850 that has helped in going further on in my in my job I perform my job a little 430 00:11:43,850 --> 00:11:43,860 my in my job I perform my job a little 431 00:11:43,860 --> 00:11:45,829 my in my job I perform my job a little differently now when I deal with other 432 00:11:45,829 --> 00:11:45,839 differently now when I deal with other 433 00:11:45,839 --> 00:11:49,159 differently now when I deal with other people it shows there something on lines 434 00:11:49,159 --> 00:11:49,169 people it shows there something on lines 435 00:11:49,169 --> 00:11:51,319 people it shows there something on lines of the higher ups and a company more 436 00:11:51,319 --> 00:11:51,329 of the higher ups and a company more 437 00:11:51,329 --> 00:11:52,819 of the higher ups and a company more than just trying to make the budget 438 00:11:52,819 --> 00:11:52,829 than just trying to make the budget 439 00:11:52,829 --> 00:11:53,809 than just trying to make the budget balance you're trying to produce 440 00:11:53,809 --> 00:11:53,819 balance you're trying to produce 441 00:11:53,819 --> 00:11:56,509 balance you're trying to produce something better more quality product I 442 00:11:56,509 --> 00:11:56,519 something better more quality product I 443 00:11:56,519 --> 00:11:57,919 something better more quality product I feel pretty good about how management 444 00:11:57,919 --> 00:11:57,929 feel pretty good about how management 445 00:11:57,929 --> 00:12:00,439 feel pretty good about how management recognized it's what we're doing you 446 00:12:00,439 --> 00:12:00,449 recognized it's what we're doing you 447 00:12:00,449 --> 00:12:01,579 recognized it's what we're doing you know you you're frustrated with 448 00:12:01,579 --> 00:12:01,589 know you you're frustrated with 449 00:12:01,589 --> 00:12:03,079 know you you're frustrated with something well here it is you know take 450 00:12:03,079 --> 00:12:03,089 something well here it is you know take 451 00:12:03,089 --> 00:12:05,749 something well here it is you know take it head-on try and do something about so 452 00:12:05,749 --> 00:12:05,759 it head-on try and do something about so 453 00:12:05,759 --> 00:12:08,269 it head-on try and do something about so I tell you gang get off your Duff and do 454 00:12:08,269 --> 00:12:08,279 I tell you gang get off your Duff and do 455 00:12:08,279 --> 00:12:11,479 I tell you gang get off your Duff and do it productivity enhancement teams offer 456 00:12:11,479 --> 00:12:11,489 it productivity enhancement teams offer 457 00:12:11,489 --> 00:12:13,519 it productivity enhancement teams offer employees the chance to develop 458 00:12:13,519 --> 00:12:13,529 employees the chance to develop 459 00:12:13,529 --> 00:12:16,879 employees the chance to develop leadership skills to work with others as 460 00:12:16,879 --> 00:12:16,889 leadership skills to work with others as 461 00:12:16,889 --> 00:12:20,510 leadership skills to work with others as part of the team to learn to analyze in 462 00:12:20,510 --> 00:12:20,520 part of the team to learn to analyze in 463 00:12:20,520 --> 00:12:23,020 part of the team to learn to analyze in numbers in data to make decisions 464 00:12:23,020 --> 00:12:23,030 numbers in data to make decisions 465 00:12:23,030 --> 00:12:26,060 numbers in data to make decisions concerning the workplace to work with 466 00:12:26,060 --> 00:12:26,070 concerning the workplace to work with 467 00:12:26,070 --> 00:12:28,400 concerning the workplace to work with management to get the job done in a 468 00:12:28,400 --> 00:12:28,410 management to get the job done in a 469 00:12:28,410 --> 00:12:32,480 management to get the job done in a better way the actual accomplishments of 470 00:12:32,480 --> 00:12:32,490 better way the actual accomplishments of 471 00:12:32,490 --> 00:12:35,090 better way the actual accomplishments of pets have been impressive the inner 472 00:12:35,090 --> 00:12:35,100 pets have been impressive the inner 473 00:12:35,100 --> 00:12:37,550 pets have been impressive the inner circle developed innovative methods to 474 00:12:37,550 --> 00:12:37,560 circle developed innovative methods to 475 00:12:37,560 --> 00:12:39,770 circle developed innovative methods to reduce extensive paperwork in its 476 00:12:39,770 --> 00:12:39,780 reduce extensive paperwork in its 477 00:12:39,780 --> 00:12:43,010 reduce extensive paperwork in its department resulting in a yearly cost 478 00:12:43,010 --> 00:12:43,020 department resulting in a yearly cost 479 00:12:43,020 --> 00:12:45,880 department resulting in a yearly cost savings of over seven thousand dollars 480 00:12:45,880 --> 00:12:45,890 savings of over seven thousand dollars 481 00:12:45,890 --> 00:12:49,520 savings of over seven thousand dollars the quality seekers impressed nasa and 482 00:12:49,520 --> 00:12:49,530 the quality seekers impressed nasa and 483 00:12:49,530 --> 00:12:52,310 the quality seekers impressed nasa and goddard space flight center with a plan 484 00:12:52,310 --> 00:12:52,320 goddard space flight center with a plan 485 00:12:52,320 --> 00:12:54,800 goddard space flight center with a plan of equipment acquisition and upgrades 486 00:12:54,800 --> 00:12:54,810 of equipment acquisition and upgrades 487 00:12:54,810 --> 00:12:58,010 of equipment acquisition and upgrades the enhanced mission tracking in problem 488 00:12:58,010 --> 00:12:58,020 the enhanced mission tracking in problem 489 00:12:58,020 --> 00:13:01,400 the enhanced mission tracking in problem resolution and aided in the retrieval of 490 00:13:01,400 --> 00:13:01,410 resolution and aided in the retrieval of 491 00:13:01,410 --> 00:13:05,510 resolution and aided in the retrieval of critical Space Shuttle information the 492 00:13:05,510 --> 00:13:05,520 critical Space Shuttle information the 493 00:13:05,520 --> 00:13:08,180 critical Space Shuttle information the problem Buster's confirmed the defect 494 00:13:08,180 --> 00:13:08,190 problem Buster's confirmed the defect 495 00:13:08,190 --> 00:13:10,520 problem Buster's confirmed the defect commitment to maintain a safe and 496 00:13:10,520 --> 00:13:10,530 commitment to maintain a safe and 497 00:13:10,530 --> 00:13:13,160 commitment to maintain a safe and productive work environment with its 498 00:13:13,160 --> 00:13:13,170 productive work environment with its 499 00:13:13,170 --> 00:13:15,770 productive work environment with its safety awareness campaign at Goddard 500 00:13:15,770 --> 00:13:15,780 safety awareness campaign at Goddard 501 00:13:15,780 --> 00:13:17,780 safety awareness campaign at Goddard Space Flight centers operational 502 00:13:17,780 --> 00:13:17,790 Space Flight centers operational 503 00:13:17,790 --> 00:13:22,820 Space Flight centers operational facilities this type of involvement gets 504 00:13:22,820 --> 00:13:22,830 facilities this type of involvement gets 505 00:13:22,830 --> 00:13:26,410 facilities this type of involvement gets noticed by co workers and management and 506 00:13:26,410 --> 00:13:26,420 noticed by co workers and management and 507 00:13:26,420 --> 00:13:29,450 noticed by co workers and management and can result in awards and official 508 00:13:29,450 --> 00:13:29,460 can result in awards and official 509 00:13:29,460 --> 00:13:33,710 can result in awards and official recognition as the result of their work 510 00:13:33,710 --> 00:13:33,720 recognition as the result of their work 511 00:13:33,720 --> 00:13:36,890 recognition as the result of their work as a pet the quality seekers won the 512 00:13:36,890 --> 00:13:36,900 as a pet the quality seekers won the 513 00:13:36,900 --> 00:13:39,820 as a pet the quality seekers won the NASA manned flight awareness award in 514 00:13:39,820 --> 00:13:39,830 NASA manned flight awareness award in 515 00:13:39,830 --> 00:13:43,970 NASA manned flight awareness award in 1987 the team was sent to Marshall Space 516 00:13:43,970 --> 00:13:43,980 1987 the team was sent to Marshall Space 517 00:13:43,980 --> 00:13:46,450 1987 the team was sent to Marshall Space Flight Center in Huntsville Alabama 518 00:13:46,450 --> 00:13:46,460 Flight Center in Huntsville Alabama 519 00:13:46,460 --> 00:13:49,160 Flight Center in Huntsville Alabama where they attended a reception with 520 00:13:49,160 --> 00:13:49,170 where they attended a reception with 521 00:13:49,170 --> 00:13:54,590 where they attended a reception with astronauts and went to Space Camp pets 522 00:13:54,590 --> 00:13:54,600 astronauts and went to Space Camp pets 523 00:13:54,600 --> 00:13:57,680 astronauts and went to Space Camp pets are also eligible to compete for the be 524 00:13:57,680 --> 00:13:57,690 are also eligible to compete for the be 525 00:13:57,690 --> 00:14:01,310 are also eligible to compete for the be fed annual Chuck round award and pet 526 00:14:01,310 --> 00:14:01,320 fed annual Chuck round award and pet 527 00:14:01,320 --> 00:14:03,290 fed annual Chuck round award and pet members have been instrumental in 528 00:14:03,290 --> 00:14:03,300 members have been instrumental in 529 00:14:03,300 --> 00:14:07,370 members have been instrumental in helping defect win awards such as the US 530 00:14:07,370 --> 00:14:07,380 helping defect win awards such as the US 531 00:14:07,380 --> 00:14:09,950 helping defect win awards such as the US Senate productivity award and the 532 00:14:09,950 --> 00:14:09,960 Senate productivity award and the 533 00:14:09,960 --> 00:14:13,240 Senate productivity award and the Goddard Excellence Award both Juan in 534 00:14:13,240 --> 00:14:13,250 Goddard Excellence Award both Juan in 535 00:14:13,250 --> 00:14:17,180 Goddard Excellence Award both Juan in 1988 I think what is being honored here 536 00:14:17,180 --> 00:14:17,190 1988 I think what is being honored here 537 00:14:17,190 --> 00:14:21,590 1988 I think what is being honored here and what this award really signifies to 538 00:14:21,590 --> 00:14:21,600 and what this award really signifies to 539 00:14:21,600 --> 00:14:24,440 and what this award really signifies to me is Goddard's recognition of the 540 00:14:24,440 --> 00:14:24,450 me is Goddard's recognition of the 541 00:14:24,450 --> 00:14:26,630 me is Goddard's recognition of the dedicated support that all bendix 542 00:14:26,630 --> 00:14:26,640 dedicated support that all bendix 543 00:14:26,640 --> 00:14:28,970 dedicated support that all bendix employees have given to help Goddard 544 00:14:28,970 --> 00:14:28,980 employees have given to help Goddard 545 00:14:28,980 --> 00:14:32,780 employees have given to help Goddard fulfill their mission now did you have a 546 00:14:32,780 --> 00:14:32,790 fulfill their mission now did you have a 547 00:14:32,790 --> 00:14:33,680 fulfill their mission now did you have a better understanding 548 00:14:33,680 --> 00:14:33,690 better understanding 549 00:14:33,690 --> 00:14:36,980 better understanding of how putts work and what they can 550 00:14:36,980 --> 00:14:36,990 of how putts work and what they can 551 00:14:36,990 --> 00:14:39,950 of how putts work and what they can accomplish won't you consider becoming a 552 00:14:39,950 --> 00:14:39,960 accomplish won't you consider becoming a 553 00:14:39,960 --> 00:14:43,520 accomplish won't you consider becoming a pet member or leader you will be helping 554 00:14:43,520 --> 00:14:43,530 pet member or leader you will be helping 555 00:14:43,530 --> 00:14:47,420 pet member or leader you will be helping your office and the company by creating 556 00:14:47,420 --> 00:14:47,430 your office and the company by creating 557 00:14:47,430 --> 00:14:51,680 your office and the company by creating a better place to work think about it by 558 00:14:51,680 --> 00:14:51,690 a better place to work think about it by 559 00:14:51,690 --> 00:14:54,650 a better place to work think about it by starting or joining a pet you may find 560 00:14:54,650 --> 00:14:54,660 starting or joining a pet you may find 561 00:14:54,660 --> 00:14:57,970 starting or joining a pet you may find that like many others at defect you're 562 00:14:57,970 --> 00:14:57,980 that like many others at defect you're 563 00:14:57,980 --> 00:15:19,340 that like many others at defect you're working smarter 564 00:15:19,340 --> 00:15:19,350 565 00:15:19,350 --> 00:15:21,410 you